Privacy Policy

To provide travel booking and advisory services, we may collect personal information including:

• Full name
• Date of birth
• Residential and postal address
• Telephone number
• Email address
• Emergency contact details
• Passport details
• Visa information
• Frequent flyer and loyalty program membership details
• Payment information (where required)
• Travel insurance details
• Travel preferences and special requests
• Medical, mobility or dietary information where relevant to your travel arrangements

We only collect information that is reasonably necessary to provide our services.

We may collect personal information:

• Directly from you via booking forms, emails, telephone calls or meetings
• Through our website enquiry forms
• From travel suppliers where authorised by you
• From family members or travelling companions acting on your behalf
• From government authorities where required for travel documentation

We collect your personal information so we can:

• Arrange travel bookings
• Obtain quotations
• Prepare itineraries
• Process payments
• Arrange travel insurance quotations (where requested)
• Assist with passport and visa requirements
• Communicate with airlines, tour operators, cruise lines, hotels and other travel providers
• Provide customer support before, during and after your travel
• Meet legal and regulatory obligations

Without certain personal information, we may be unable to arrange your travel.

To provide travel services, we may disclose your personal information to:

• Airlines
• Cruise companies
• Tour operators
• Hotels and accommodation providers
• Car hire companies
• Insurance providers
• Visa processing agencies
• Government departments and border authorities
• Technology and booking system providers
• Payment processing providers

Many of these organisations are located overseas.

By booking international travel through us, you acknowledge that your personal information may be transferred to overseas organisations that may not be subject to Australian privacy laws.

Travel bookings frequently require personal information to be sent to overseas suppliers and organisations.

These countries may include (but are not limited to):

• New Zealand
• Singapore
• United States
• United Kingdom
• European Union member countries
• Japan
• China
• Canada
• Other countries relevant to your travel itinerary

While we take reasonable steps to work with reputable suppliers, we cannot guarantee the privacy practices of overseas organisations.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

• Secure password-protected systems
• Restricted access to client information
• Secure document storage
• Secure cloud-based booking systems used within the travel industry

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate.

From time to time, we may send you:

• Travel offers
• Newsletters
• Destination information
• Special promotions
• Travel updates

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made using the contact details below.

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings; however, some website features may not function correctly.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

If you believe your privacy has been breached, please contact us so we can investigate the matter.

We will endeavour to respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact: