Booking Terms & Conditions

Thank you for choosing Talk Travel with Tina (ABN 50 356 744 375) ("we", "our" or "us"). These Booking Terms & Conditions apply to all travel bookings made through Talk Travel with Tina. By requesting a quotation, paying a deposit, signing a booking form or authorising us to proceed with a booking, you acknowledge that you have read and accepted these Terms & Conditions together with the terms and conditions of the relevant Travel Suppliers. Nothing in these Terms excludes your rights under the Australian Consumer Law.

Talk Travel with Tina is an independent, ATIA-accredited travel agency. We arrange travel products on behalf of third-party Travel Suppliers including airlines, cruise lines, tour operators, accommodation providers, rail operators, car hire companies, insurers and wholesalers. Your contract for the travel services is with the relevant Travel Supplier.

We charge professional service fees for travel planning, research, booking, administration, amendments and cancellations. A Schedule of Professional Service Fees is available on request. Fees vary depending on the complexity of the itinerary, the type of travel arrangements requested and the level of planning required. Applicable fees will be advised before work commences. We may also receive commissions or incentives from Travel Suppliers.

All quotations are subject to availability and may change prior to confirmation due to supplier pricing, taxes, fuel surcharges, exchange rates or other factors outside our control. Prices are not guaranteed until your booking is confirmed and required payments have been received.

You must provide accurate traveller details exactly as shown on your passport. You are responsible for checking all documentation within 48 hours of receipt and advising us immediately of any errors.

Deposits and final payment dates are determined by the relevant Travel Supplier. Failure to pay by the due date may result in cancellation and loss of monies paid. Credit card surcharges may apply.

Changes and cancellations may incur both supplier fees and Talk Travel with Tina professional service fees. Requests must be made in writing. Refunds are subject to the applicable supplier terms and Australian Consumer Law.

Travel documents are generally issued electronically once payment requirements have been met. It is your responsibility to review all documents carefully.

You are responsible for ensuring you hold a valid passport, visas and any required entry permits or health documentation. We recommend checking SmartTraveller and relevant government websites before travel.

Talk Travel with Tina strongly recommends that all travellers obtain comprehensive travel insurance at the time of booking or as soon as possible thereafter. If you would like a travel insurance quotation, please speak with your travel advisor.

We are happy to pass special requests to Travel Suppliers but cannot guarantee they will be accommodated.

Travel Suppliers may alter schedules, itineraries, accommodation or services. Such changes are outside our control, however we will advise you as soon as reasonably practicable.

To the maximum extent permitted by law, Talk Travel with Tina is not liable for acts or omissions of Travel Suppliers or events outside our reasonable control. Our liability is limited to the services we provide as your travel agent.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, industrial action or government restrictions. Refunds and credits are subject to supplier policies.

We collect personal information to arrange your travel and will handle it in accordance with our Privacy Policy. Information may be shared with Travel Suppliers where necessary to fulfil your booking.

If an issue arises during travel, please notify the Travel Supplier immediately and contact us so we can assist where possible.

These Terms & Conditions are governed by the laws of Western Australia.

Payment of a deposit, signing a booking form or authorising us to proceed with your booking constitutes acceptance of these Terms & Conditions.